Problem finder
Start with the symptom you can see.
These pages help you decide what to mention and which kind of help to explore next.
Explore your options
Start with the closest match.
Choose the service, problem or guide that best matches what you can see, then share the useful details.
Water coming through the ceiling
Start with electrical safety and the rooms above and below the first visible water.
View problemToilet won't flushCompare flush-button or cistern behaviour with signs that waste water is not clearing.
View problemToilet keeps runningObserve whether water continues into the pan or the cistern keeps refilling.
View problemShower going hot and coldRecord the temperature sequence and nearby water use without diagnosing a hidden cause.
View problemHelpful observations
Describe what happens before guessing the cause.
The running-toilet and shower-temperature pages help you note what happens at the fixture before getting in touch.
Ready to get in touch?
None of these symptoms match?
Use the builder and choose “Other plumbing problem”, then describe only what you can see or hear.
A clear message helps a plumbing professional understand the next step.