Check for electrical proximity
From a safe position, note nearby lights, sockets or appliances. Do not operate wet fittings.
Ceiling-water symptom
Water coming through the ceiling?
The visible patch may be below the source. Start with safety around electrics and the ceiling itself, then record the rooms and plumbing fixtures above.
Keep clear of a bulging or sagging ceiling.
Do not touch wet electrical fittings or stand beneath damaged plaster. Contact the emergency services if there is an immediate threat to life or fire risk.
Safe first observations
Build a picture without opening the ceiling.
Think about the room above
Record a nearby bathroom, toilet, radiator or visible pipe. Do not assume it is the source.
Photograph only if safe
Take a wider room view and a closer image without standing below a damaged area.
Useful enquiry details
- Room where water is visible
- Room or fixture above, if known
- Whether water is active or has stopped
- Colour and spread of the visible patch
- Any nearby electrical fitting
After the safety check
Choose the right next step.
See Leak Repair for a likely plumbing leak. Read urgent plumbing guidance where water is active, spreading or creating a safety concern.
Ready to get in touch?
Send the above-and-below context.
The room, nearby fixtures and current water movement are more useful than guessing what is hidden in the ceiling.
A clear message helps a plumbing professional understand the next step.