Blocked toilet or won't flush?
Separate drainage behaviour from a flush or cistern fault.
Read guidancePractical plumbing guidance
Practical help for common plumbing problems.
These guides can help you stay safe, understand a symptom and describe it clearly when you get in touch.
Explore your options
Start with the closest match.
Choose the service, problem or guide that best matches what you can see, then share the useful details.
When water comes through a ceiling
Immediate practical safety guidance for water coming through a ceiling.
Read guidanceBlocked toilet or won't flush?Separate drainage behaviour from a flush or cistern fault.
Read guidanceWhat to include in an enquiryPrepare location, fixture, symptom, timing and safe-photo details.
Read guidanceLatest guidance
Latest practical guidance.
Practical articles to help you describe the problem clearly before getting in touch.
What to include in an enquiry
Prepare location, fixture, symptom, timing and safe-photo details.
Read guidanceWhen water comes through a ceiling
Immediate practical safety guidance for water coming through a ceiling.
Read guidanceReady to get in touch?
Finished the guidance and ready to describe the issue?
Use the builder when you have the location, fixture and visible symptom. You can choose WhatsApp or email after reviewing the draft.
A clear message helps a plumbing professional understand the next step.